- CMP and Versant both ranked dead last in their respective categories for customer satisfaction in 2020 and again in 2021
- CMP botched the rollout of a new billing system in 2019 and when customers reported errors CMP denied any problems and insisted customers pay the inflated bills
![](https://ourpowermaine.org/wp-content/uploads/2021/12/jd-power-ratings-2021.png)
![](https://ourpowermaine.org/wp-content/uploads/2021/06/customer-satisfaction-rankings-versant-2020.png)